Shipping & Return Policy
SHIPPING & RETURNSEvery Sempre Naturalis order is thoughtfully prepared and packaged with care. Please review the information below before placing your order.
ORDER PROCESSINGOrders are typically prepared and shipped within 3–5 business days. Business days are Monday through Friday, excluding holidays.
Processing time refers to the time needed to prepare your order and does not include the carrier’s delivery time. During product launches, holidays, or periods of high order volume, processing may take slightly longer.
DOMESTIC SHIPPINGSempre Naturalis currently ships within the United States.
Available shipping options and costs will be displayed at checkout. Once your order ships, tracking information will be sent to the email address provided with your order.
Delivery estimates are provided by the shipping carrier and are not guaranteed. Sempre Naturalis is not responsible for carrier delays caused by weather, service disruptions, or other circumstances outside our control.
Please carefully review your shipping address before submitting your order. Customers are responsible for providing a complete and accurate delivery address.
LOCAL PICKUPLocal pickup is available for customers in the St. Anthony, Idaho area.
Select Local Pickup during checkout to use this option. You will receive a notification when your order is ready, along with the pickup location and instructions.
Please wait until you receive your ready-for-pickup notification before arriving. Local pickup orders follow the same 3–5 business day preparation window as shipped orders.
ALL SALES ARE FINALDue to the nature of our handcrafted teas, body care products, ritual goods, and other personal-use items, all sales are final. We do not accept returns or exchanges.
Please review product descriptions, ingredients, sizes, and usage information carefully before purchasing. If you have questions about a product, please contact Sempre Naturalis before placing your order.
QUESTIONS?If you have questions about shipping, local pickup, or an existing order, please contact Sempre Naturalis through our website contact form and include your order number when applicable.
Sempre Naturalis reserves the right to update this policy as needed.
DAMAGED OR INCORRECT ORDERSIf your order arrives damaged or you receive an incorrect item, please contact us promptly through our website contact form.
Include your order number, a description of the issue, and clear photographs of the item and its packaging. We will review the information and work with you to determine the appropriate resolution.
Damage or order errors are handled separately from returns and do not guarantee a refund. Please keep the product and all original packaging until your claim has been reviewed.
LOST OR DELAYED PACKAGESIf tracking shows that your package is still in transit, please allow additional time for the carrier to complete delivery.
If tracking shows your order as delivered but you cannot locate it, check the delivery area, speak with other members of your household, and contact the carrier directly. Sempre Naturalis will assist with available shipping information but cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.